before delivery
Make room for your new pieces
We’re excited for your new furniture to arrive. We want to make sure it's the perfect fit in your home, and you have everything needed for years of enjoyment.
Before Delivery
Select your room below
Let’s make sure you know everything about measurements and compatibility for a perfect fit in your home:
5 steps to success
For more in-depth information on these steps, read our blog on furniture delivery: Five Steps to Success.
Step 1:
Measure your space, including your doors and hallways the furniture will need to travel.
Step 2:
Dispose of old furniture. Many organizations will take donated furniture from your space free of charge.
Step 3:
Clear the clutter, including artwork, accent tables and even low light fixtures that can block your funiture’s path.
Step 4:
Secure your pets, because the front door will open frequently during the process. Keep your furry friend in a crate or separate room to prevent any escapes.
Step 5:
Protect floors and secure area rugs - this includes removing or taping doormats and area rugs that can be tripping hazard.
HOW IT WORKS
Home delivery
Confirm delivery: We’ll call/text to confirm your delivery appointment 3 days prior to delivery. It’s important you confirm, otherwise delivery will be delayed or rescheduled.
Have your keys: For new homes, please schedule delivery at least 1 day after your closing or move-in date. We are unable to deliver without keys in hand.
Gate codes: Please notify us in advance if you have a gate code, community or military base or elevator delivery restrictions. Ensure existing furniture is removed prior to delivery.
*If you choose doorstep delivery for you order, this does not include assembly, placement in location or disposal of all packaging materials.
HOW IT WORKS
Warehouse pickup
COMING SOON
Call and confirm: Before arriving, please call your pickup location’s number to ensure your items are ready.
Have valid ID: The person picking up items must match the name on the sales order.
Bring items to secure: Bring blankets, tarp, rope and whatever else is needed to protect items. We will assist with loading, but not to the roof of cars or inside your vehicle. We also cannot load while it’s raining.
Please click here to contact your local warehouse: